"I am my brother’s, Steve, guardian. Total Home Care Solutions has been Steve’s home care provider for about 5 ½ years. The care and attention that Steve gets from THS is amazing. Steve is very happy with the staff that take care of him and they know and care about him and his well-being. Steve lives in a duplex with another guy and I stop there weekly so I can check on my brother and to get to know the staff. They will let me know if there is anything out of the ordinary going on and is always looking out for Steve and his roommate.
Amy H. is the Program Manager and over Steve’s house and staff. If I see a problem all I have to do is let Amy know and it is taken care of. Amy has always been easy to talk to and willing to make the necessary changes. When placing a caregiver in their home, Amy always considers the guys needs and personality and will hire the best person for them. If there is a problem with a caregiver, Amy will handle the issue immediately and even ask for my opinion if needed. She always keeps me updated as new caregivers start in their home. Bryan J., Executive Director, has also helped me with issues or when Amy is out of the office. Again, he is very easy to talk to and on top of things. Steve comes home with family every other weekend, by Sunday or sooner, he is ready to go home and has no problem letting us know. That right there says a lot!!!
THS is also Steve’s payee in which Beki L. handles. Beki does a great job with this and I know his money is being handled properly because of the monthly ledgers I receive. I see all income and expenses and if I have question, Beki is available to answer them.
THS also has a nurse on staff which is very helpful. Kelli F. keeps up with all his appointments and makes sure all his annual appointments are made. If I have any question regarding his medical issues, Kelli is there to help and answer my question. I always receive a report regarding his appointments and the results.
As my brother’s guardian, I am very pleased with the care he is getting and so thankful for the staffs hard work they provide for Steve’s care and happiness. It is so nice that I can trust Amy and staff to do what is best for Steve."